All payments are processed through the available payment methods on our platform, including Vodafone Cash, InstaPay, Visa, and Mastercard.

• After the order has been prepared and delivered to the customer
• After account credentials have been sent via email or WhatsApp
• After the customer has accessed or used the product
• Digital products cannot be "returned" once delivered

Refunds are only considered in the following cases:

• The order was not prepared or delivered within the agreed timeframe
• A technical error occurred on our end that prevented delivery
• Duplicate payment was made for the same order

If you believe you qualify for a refund under the conditions above:

1. Contact our support team via WhatsApp or email
2. Provide your order number and reason for the request
3. Our team will review your case within 3-5 business days
4. If approved, the refund will be processed via the original payment method